We want you and your family to feel more comfortable while you are with us. Explore some frequently asked questions about Vancouver Coastal Health's services or processes you may encounter during you or your loved-one's stay with VCH.

Find out about the general services we offer The In General section provides information about the resources available to patients, clients and their families, including how to:

• Access your health records
• Submit a compliment or complaint
• Request translation services
• Link to our online library and health information catalogue and much more...

Learn what to expectWe have also provided specific information about your stay while in hospital, residential care, assisted living and in physical rehabilitation.

We're here to helpDon’t hesitate to ask any VCH staff for help or information.