Richmond – North Centre at a Glance

Richmond Hospital

Services provided at Richmond Hospital include: Emergency, Ambulatory Care, Diagnostics, Cardiopulmonary/Neurodiagnostics, Intensive Care, Maternity, Neonatal Intensive Care, Psychiatry, Pediatric Emergency, Pediatrics, Laboratory, Sleep Medicine and Surgery.

Emergency Department Wait Times

Provides emergency department wait times for the Vancouver, Richmond and North Shore emergency departments, as well as the Urgent and Primary Care Centres. Please call 911 or go directly to your nearest emergency department if you are in need of serious medical attention including experiencing chest pain, severe bleeding or stroke symptoms.

Indigenous Patient Navigators

Vancouver General Hospital, Richmond Hospital, UBC Hospital, G.F. Strong Rehabilitation Centre and George Pearson Centre have Indigenous Patient Navigators that provide direct patient and family support, including access to Elders, traditional ceremonies, and traditional healing practices, as well as support and education to health-care team members caring for Indigenous patients.

Richmond City Centre Urgent and Primary Care Centre

Richmond City Centre Urgent and Primary Care Centre (UPCC) provides care for unexpected, non-life-threatening health concerns that require same-day treatment.

Richmond East Urgent and Primary Care Centre

Richmond East Urgent and Primary Care Centre (UPCC) provides care for unexpected, non-life-threatening health concerns that require same-day treatment.

Southeast Urgent and Primary Care Centre

Urgent and Primary Care Centres (UPCCs) provide care for unexpected, non-life-threatening health concerns that require same-day treatment.

Finding a family doctor and other primary care options

For suggestions and options for finding a primary care provider in your community.

Richmond Continuing Care Central Intake

Home and community care includes a range of services, such as home-based and ambulatory clinic nursing, community rehabilitation, case management, home support, palliative care, home and hospice care, adult day programs, assisted living, residential care, and respite care. Eligibility is based on B.C. residency and health needs. In accordance with Ministry of Health’s services policy, all individuals seeking access to long-term home and community care services must first consent to and participate in a needs assessment consisting of both a health and financial assessment. You can access these services by calling the central intake number, calling your local community health centre, or, upon discharge from a hospital, you will be connected by staff as appropriate.

Fraserview Intermediate Care Lodge

Pinegrove Place

Richmond Lions Manor – Bridgeport

Rosewood Manor

Minoru Residence

Courtyard Gardens

Austin Harris Residence

Hamilton Village Care Centre

Mental Health and Substance Use Intake Line – Richmond

Provides a single point of entry for mental health and substance use health care and support services for the Richmond area of Vancouver Coastal Health. Services may be provided in hospitals, the community or in your own home. For phone intake and walk-in (at Richmond Place, Suite 600 - 8100 Granville Ave.) hours, and more information on the services available, please visit https://www.vch.ca/en/service/richmond-community-mental-health-and-substance-use-central-intake.

Foundry Richmond

Foundry Richmond offers services for young people ages 12 to 24, including sexual health services, drop-in counselling, peer support and employment services, as well as primary care for youth who do not have a current family physician. For service hours and walk-in counselling (available at #101-5811 Cooney Road), please visit the link.

Older Adult Mental Health Team

Provides assessment and treatment for older adults with serious mental illness complicated by complex medical issues or dementia, including clients under 65 with early-onset dementia.

Adult Mental Health Team

Provides case management, psychiatry and rehabilitation services for adults 19 and over who have ongoing mental health and substance use concerns that affect their functioning and require a broad range of coordinated services.

Mental Health and Addictions Housing

Provides a continuum of housing services to individuals with serious mental health and substance use concerns who are currently connected with Richmond Mental Health and Substance Use Services. This includes Licensed Specialized Residential Care Facilities, Enhanced Supported Housing and Supported Independent Living placements.

Eating Disorders Program

This program offers community-based assessment and treatment for youth, adults and families with eating disorders. Treatment may include individual, group and/or family counselling, medical monitoring and nutritional support.

Cognitive Assessment and Rehabilitation for Substance Use (CARSU) Program

Cognitive Assessment and Rehabilitation for Substance Use (CARSU) Program

Richmond Public Health

Public Health works as a VCH-wide regional team providing a wide range of prevention, health promotion and health protection programs/services. The Public Health team in Richmond works in partnership with other internal VCH and external health-care teams and several government and community organizations to deliver quality care for the community of Richmond. Your closest Public Health Unit is at Richmond Place (8100 Granville Ave., Richmond). For service hours and to view the available services, please visit the link.

Patient Care Quality Office

Patients who have a complaint that remains unresolved after discussion with care providers, may contact the VCH Patient Care Quality Office. Office hours are Monday to Friday, 8:30 a.m. to 4:30 p.m. Contact: 1-877-993-9199 or pcqo@vch.ca.

HealthLink BC

To quickly access non-emergency health information via the provincial resource, HealthLink BC, dial 8-1-1 or go online to www.HealthLinkBC.ca. Translation services are available in over 130 languages on request.