BC Operational Stress Injury (BC OSI) Clinic

Once the BC OSI Clinic receives a referral, the intake coordinator will review the referral for appropriateness and ensure all documentation is complete. The intake coordinator will arrange a telephone intake meeting for the client with a nurse clinician for additional information*. This can include: 

• The reason for the referral to the BC OSI Clinic from the client’s perspective;
• A brief history of professional service (i.e. deployments, military or policing service);
• Social support, past and present professional help;
• History of the client’s illness;
• Current main problems;
• Current stressors;
• Client’s expectations and client availability.

* An in-person appointment can be arranged if desired by the client.

Once the referral is accepted, the client will participate in a psychological and/or psychiatric assessment. The assessment serves a dual purpose; to confirm mental health challenges and help determine the most suitable evidence-based treatment options for the client. Assessment results are reviewed with clients, and they are encouraged to ask questions and seek clarification. As part of the client's assessment, we review available client records provided by the referral source and previous or current treatment providers.

Location for assessment

Clients will undergo their assessment either virtually or in-person at one of the BC OSI Clinic sites. The assessment is determined by several factors, including clinical indicators, client preferences and logistical considerations.

Once an assessment is complete, recommendations are made in collaboration with the client. The client’s care is directed to the most appropriate health professional(s) within the BC OSI Clinic or in the community.

The BC OSI Clinic's mission is to provide assessment, evidence-based treatment, outreach and research. Services include:

• Comprehensive assessment of OSIs
• Evidence-based OSI treatment with specialized individual, group, and couples’ therapy, as well as pharmacotherapy
• Education to veterans, military members, and their families, as well as to other professionals and the general public

The BC OSI Clinic may provide mental health services to the families of OSI clients if clinically indicated.